Senior OpenStack / Systems Engineer

Synchronoss Technologies, a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement using artificial intelligence (AI), machine learning, and other advanced features, resulting in enhanced revenue streams, reduced churn, and faster time-to-market. Millions of subscribers’ trust Synchronoss to safeguard their most cherished memories and important digital content.

The role is NOT eligible for sponsorship & requires a minimum of STAMP 4 or better.

Ireland location only and a 'strong understanding' of OpenStack knowledge.

The Senior OpenStack Engineer will join our existing Global Infrastructure team to lead initiatives & help shape the evolution of the OpenStack platform [Private Cloud].  This includes the full lifecycle of Architecture, Designing, Building, Scaling, Tuning & Troubleshooting to make sure we provide optimal services to our customers.

The role is part of a Global infrastructure matrix team that will support our existing on-prem & off-prem global deployments.

The Senior OpenStack Engineer will join an existing Global Infrastructure team to lead initiatives associated with our Internal Private Cloud OpenStack platform.

These initiatives may include migrating projects from existing Public Clouds (e.g. AWS, GCP), capacity expansions, improve fault tolerance & scalability of the platform, provide consultation / guidance to existing business units (Cloud, Analytics, Corporate), apply best practices to promote a stable environment, stay current with industry trends and source new ways to improve the services we offer to our business teams.

In addition, the role is part of a global Infrastructure matrix team that will support our existing On-prem & Off-prem global deployments.

We utilize a blend of HP compute, Netapp storage systems [NFS, block, s3] & a heavy concentration of GPU based Hypervisors that empower our AI/ML workloads.

This position is subject to on-call rotation (weekday + weekend)

• At least 5-7 years of experience in OpenStack Systems Engineering and support experience in an enterprise IT sector.
• SME level experience in maintaining and operating all dimensions of the OpenStack platform from A-Z (Neutron, NOVA, Manilla, Cinder, SDK's, Octavia, Designate, S3, Rabbit MQ, Galera, MaaS)
• Advanced Experience with OpenStack-Ansible Project, Terraform/Tofu, Ansible, IaC, GiT
• Strong Linux experience [Ubuntu, Rocky/RHEL, Debian] with the ability to support a heavy concentration of S3 back-end storage operations, in addition the ability to script in bash & Python
• Strong proven networking experience and troubleshooting [Routing, Load balancing, OVS, VXLAN, BGP, L3,4,7]
• Proven experience with Orchestration and Containerization technologies including Kubernetes & K8 Management tool like Rancher including supporting services like Longhorn, Helm, Docker
• Enjoys learning and adapting to advancing technologies and procedural changes
• Excellent verbal, written and analytical skills, with the ability to tailor communication to the intended audience
• Proven ability to deliver superior operations support experience working directly with corporate clients’ technology teams and associated ITIL teams [e.g. change management, incident, problem, etc.]

• Experience diagnosing complex issues through packet capture analysis [Wireshark, tcp dumps] & Monitoring / Observability with tools like Prometheus, Grafana, DataDog
• Experience creating and maintaining technical documentation
• Maintain & upgrade the OpenStack environment utilizing automated build procedures
• Ability to proactively detect OpenStack bugs & work towards testing & applying a solution
• Experience supporting virtual environments like Proxmox, VMware, KVM, QEMU, libvirt.
• Experience working with a public cloud such as AWS, Azure, or GCP

• Competitive salary and corporate bonus opportunity
• Company pension contribution
• Private health insurance and life assurance
• Generous annual leave and paid company holidays
• Hybrid and flexible working arrangements

Synchronoss is proud to be an Equal Opportunity Employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.