Information Systems Engineer II

Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content.

We are looking to hire a Information Systems Engineer responsible for administering Active Directory infrastructure; implementing and maintaining/supporting a highly scalable Active Directory platform. He/she recommends, and schedules repairs and provides end users support for all Corporate IT applications used by the Synchronoss employees and consultants.  The candidate installs and configures workstations/servers and has knowledge of commonly-used concepts, practices, and procedures. Experience managing projects and small teams coordinating work priorities and mentoring other team members.

• Expert level knowledge in Microsoft Active Directory Services (DCs, DNS and DHCP)
• Expert level knowledge in O365 (Email, OneDrive, SharePoint and other O365 components)
• Expert level knowledge in Exchange on prem and/or hybrid environments
• Scripting experience using PowerShell
• Experience with SSO implementations i.e. SAML, ws-fed
• Hands on experience in System Center Configuration Manager (SCCM)
• Experience with Active Directory hybrid environment
• Experience with Windows Intune as MDM
• Experience using VMWare ESX enterprise virtualization platform.
• Must have knowledge of server hardware and operating systems
• Must have knowledge of network connectivity e. TCP/IP
• Strong knowledge of server technologies – i.e. Windows 2019 and 2022
• Knowledge of compliance initiatives i.e. SOX, SAS70, PCI and ITIL

• Configures all servers and workstation hardware according to organization's standards
• Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive.
• Strong knowledge of SCCM including setup, managing and maintenance of a Global Infrastructure.
• Installs upgrades and configures network printing, directory structures, rights, software and files services
• Group Policy Administration including troubleshooting and management - creation and testing of new policies.
• Provides World Class Customer Service to the Synchronoss work force
• Manage IT technical initiatives and coordinate work priorities.
• Mentor other IT team members and provide guidance as necessary.
• Provide strategic guidance and forward-looking solutions with respect to Corporate IT owned systems and services.
• Provides 24x7 production support to the enterprise via on call rotation
• Processes requests from internal ticketing systems
• Provides support for compliance initiatives i.e. SOX, SAS70, PCI and ITIL
• Ensures project documents are complete, current and stored appropriately
• Prepares and maintains documentation of application and hardware configurations
• Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
• Reviews, writes, documents and tests server and pc hardening policies according to Synchronoss Global Security team’s guidelines.
• Diagnoses and repairs servers within both virtual and physical environments
• Installs security identification and apparatus to computer hardware and peripherals
• Identifies potential security issues and recommended strategy to ensure site security
• Coordinates third-party maintenance for hardware and software
• Responds to needs and questions of users concerning their access of network resources.
• Reviews reports, files, and messages to identify instances of possible security infractions
• Tests computer systems to evaluate effectiveness of security
• Responds to inquiries regarding data and computer security, policies, and procedures
• Assists in the planning, communication, testing, and implementation of disaster recovery procedures
• Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking and servers
• User account and Security/Distribution group management

• Provides mentoring and training to other staff members
• Writes process and procedural documentation including requirements
• Researches and evaluates new technologies
• Makes self available to other staff members as a source of information
• Develops and coordinates knowledge transfer
• Interacts with business units to gather, define, and organize delivery of business solution
• Works under limited supervision
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Familiar with a variety of the field's concepts, practices, and procedures
• Requires a very high level of technical skill in field of expertise
• Other Requirements:
  
  • Typically requires 3 to 4 years of related experience
  • Preferred certification in Microsoft technologies
  • Excellent written and oral communication skills
  • Must be able to exchange information with all levels of internal and external customers
  • Sets priorities, based on workload, using past experiences as a guide line
  • Must have good collaboration skills

Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.